It is rightly said that "Patients cannot measure the quality of clinical care, but they can measure the quality of experience!". Irrespective of the kind of medical practice you work in, improving patient experience in healthcare is critical1
Now let us try and understand the meaning of patient experience. Patient experience encompasses the range of interactions that patients have with the healthcare system, including their care from health plans and doctors, nurses, and staff in hospitals, physician practices, and other healthcare facilities.